VivoCity Tenant Portal —
The Future of Retail Management
VivoCity Tenant Portal was built with the objective to optimize and automate day-to-day Retail Operational Task. Flag&Mountains were tasked with the consultancy, design and development of the Web Application which is currently used to manage over 300+ stores and 600+ users.
![](https://www.flagandmountains.com/wp-content/uploads/2020/01/30-Macbook-Isometric-Right3.jpg)
Objective —
Aimed at increasing efficiency, productivity and user experience/satisfaction of both VivoCity Operational Team as well as Tenant Users through automated workflows, processes and features made available on a responsive web application.
Project Type —
UX/UI Design
Application Design & Development
System Integrator
System Architecture Design
Business Results —
200% ↑
increase in internal & tenant productivity and efficiency
200% ↑
increase in internal & tenant user experience and satisfaction
*Results provided by client based on business operations comparison
Client Experience Results —
Rated Excellent In
- Project & Account Management
- Technical Knowledge & Consultancy
- User Experience & Digital Design
- Engineering & Development
- Responsiveness & Timeliness
*Results provided by client based on business operations comparison
![](https://www.flagandmountains.com/wp-content/uploads/2020/01/MacbookAir_3.jpg)
Key Features
![vc_kf-1 vc_kf-1](https://www.flagandmountains.com/wp-content/uploads/2020/01/vc_kf-1-60x60.png)
Multi-User with Permissions Framework
Management of user feature access permissions via assigned permission levels.
![vc_kf-2 vc_kf-2](https://www.flagandmountains.com/wp-content/uploads/2020/01/vc_kf-2-60x60.png)
Enhanced Security
Implemented 2-Factor Authorisation (2FA) amongst other features for enhanced security.
![vc_kf-3 vc_kf-3](https://www.flagandmountains.com/wp-content/uploads/2020/01/vc_kf-3-60x60.png)
Mobile Responsive
Built to be responsive to offer the best user experience across major devices.
![vc_kf-4 vc_kf-4](https://www.flagandmountains.com/wp-content/uploads/2020/01/vc_kf-4-60x60.png)
Tenant, Store & User Management
Centralised management platform for Tenants, Brands, Stores and Tenant Users.
![vc_kf-5 vc_kf-5](https://www.flagandmountains.com/wp-content/uploads/2020/01/vc_kf-5-60x60.png)
Automated Workflows
Based on the business requirements, we automated operational workflows and processes for management, submissions and applications.
![vc_kf-6 vc_kf-6](https://www.flagandmountains.com/wp-content/uploads/2020/01/vc_kf-6-60x60.png)
Submission Reviews
Developed features such as Marketing & Promotional Materials review mechanics to reduce manual workload and email communication.
![vc_kf-7 vc_kf-7](https://www.flagandmountains.com/wp-content/uploads/2020/01/vc_kf-7-60x60.png)
Bulletin & Circulars
Targeted bulletins and circulars can be sent out via the portal, with additional tracking logic to view open-rates as well as collecting consolidated responses from Tenants.
![vc_kf-8 vc_kf-8](https://www.flagandmountains.com/wp-content/uploads/2020/01/vc_kf-8-60x60.png)
Applications
Digitised application forms via the portal which leverals the automated workflow and processes mechanics for increased efficiency.
![vc_kf-9 vc_kf-9](https://www.flagandmountains.com/wp-content/uploads/2020/01/vc_kf-9-60x60.png)
Inventory Management
Inventory Management & Reporting with approval processes and activity history for transparency and accountability.
![vc_kf-10 vc_kf-10](https://www.flagandmountains.com/wp-content/uploads/2020/01/vc_kf-10-60x60.png)
Resource Library
Tenants are able to view and download the latest resources made available.
![vc_kf-11 vc_kf-11](https://www.flagandmountains.com/wp-content/uploads/2020/01/vc_kf-11-60x60.png)
System & Email Notifications
Depending on the event trigger, the system is developed with a notification module which informs users via system and email notifications.
![vc_kf-12 vc_kf-12](https://www.flagandmountains.com/wp-content/uploads/2020/01/vc_kf-12-60x60.png)
Reports Dashboard
View consolidated reports and data of Tenant Participation Rates within the portal.
“Great job done on the Tenant Portal project 🙂 Flag&Mountains has broad knowledge in similar projects and was able to provide great insights and tech recommendations during development. Flag&Mountains was accommodative to our additional requests and requirements, ensuring we meet our project milestones and launch date.”
—VivoCity Project Team
flag&mountains is a creative digital agency, at the intersection of design, technology & business. Since 2012, we’ve had the honour to work with hundreds of companies and businesses.